Scheduling Coordinator
About the role
We're looking for an enthusiastic and detail-oriented Scheduling Coordinator to support the sales and production teams at our Tuff Shed Factory Store. Essential functions include customer experience/scheduling, managing warranties, assisting with customer orders, coordinating appointments, and preparing store checks.
Responsibilities
- Contact customers upon order receipt and initiate scheduling process
- Resolve customer complaints and manage warranty issues
- Provide assistance and suggest enhancements to customer orders
- Collaborate with customers to ensure understanding of forms
- Schedule installations and ensure efficiency
- Document preparation and reporting
- Prepare installer dispatches and verify orders
- Reconcile and manage A/R for both retail and Home Depot channels
- Maintain database and liaise with Home Depot
- Act as a first point of contact for Home Depot queries
Requirements
- Successful prior experience in logistics, coordination, project management, or similar
- Hands-on computer skills in Microsoft Office and Internet applications
- Experience with CRM systems like JDEdwards, Salesforce
- Problem-solving ability and good business judgment
- Ability to work in a fast-paced environment and meet tight deadlines
- Knowledge of Tuff Shed products and ability to discuss offers and options
- Ability to read, write, and understand instructions
- Effective communication skills
- Current valid driver's license and satisfactory Motor Vehicle Report
Qualifications
- High school diploma or equivalent
Skills
- Customer service skills
- Organizational skills
- Attention to detail
- Microsoft Office proficiency
- CRM system experience
- Problem-solving skills
- Communication skills
Benefits
- Competitive compensation and bonus programs
- Medical benefits including virtual visits
- Dental and vision benefits
- Flexible savings account (FSA)
- Employee stock ownership plan (ESOP)
- Paid time off and holidays
- 401(k) plan
- On-demand access to pay
Pay
Details TBD
Schedule
Details TBD
Benefits
- Medical benefits including virtual visits
- Dental and vision benefits
- Flexible savings account (FSA)
- Employee stock ownership plan (ESOP)
- Paid time off and holidays
- 401(k) plan
- On-demand access to pay
Company Information
Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.
Next Steps
To learn more about us, visit our website at www.TUFFSHED.com. As part of the application process, please take a short survey called Predictive Index. Click on the following link to complete this five-to-seven minute survey: