Scheduling Coordinator

Position Summary

The Client & Care Team Manager is responsible for creating and maintaining caregiver schedules that ensure every client receives reliable, high-quality care. This role serves as the communication hub between clients, caregivers, and office staff while balancing staffing needs, schedule changes, and service continuity.

What You'll Do

• Build and manage daily caregiver schedules
• Match caregivers with clients based on availability, skills, and personality
• Fill open shifts quickly while minimizing overtime
• Respond to call-offs and last-minute schedule changes
• Communicate professionally with clients, caregivers, and referral partners
• Maintain accurate documentation in WellSky
• Coordinate caregiver availability and PTO requests
• Maintain continuity of care for every client
• Work closely with recruiting and operations to maintain adequate staffing
• Help improve scheduling efficiency and client satisfaction

Qualifications

• Preferred Qualifications:
• 2+ years of scheduling, dispatching, customer service, or healthcare coordination
• Excellent communication skills
• Strong organizational abilities
• Comfortable working with multiple computer systems
• Experience in home care, healthcare, staffing, or logistics preferred
• Experience with WellSky is a plus

The Ideal Candidate

• Calm under pressure
• Positive and encouraging
• Highly organized
• Detail-oriented
• A quick learner
• Solution-focused
• Dependable
• A team player
• Passionate about helping others