Scheduling Coordinator

About the Role

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, and supports both personal and company success, Senior Helpers of Portage/Geauga is the company for you. Our Scheduling Coordinator will be a vital team member in the daily operations, ensuring clients receive the care they need from our caregiving team.

Responsibilities

• Regular communication with caregivers and clients, including site visits as needed.
• Manage workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain an appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to conflicts, emergencies, and call-outs; complete the company schedule 7 days before all scheduled shifts.
• Communicate caregiver changes and updates to schedules ahead of time with clients/families as necessary.
• Track and record all scheduling changes in company software.
• Accept on-call duty, averaging 1-2 weeks per month, as directed by the Care Team Manager and Client Services Director.
• Assist in keeping caregiver files up to date, including tracking expiration of licensing, insurance, etc., and collect new documents as directed.
• Audit time cards regularly to ensure hours match scheduled hours.
• Demonstrate problem-solving skills, initiative, and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absence.
• Act as a point of contact with the client's family regarding schedules.
• Maintain excellent rapport with clients and caregivers, promoting positive interpersonal relationships.
• Confirm client and family satisfaction with Senior Helpers' services and report findings to the Client Services Director.
• Work with the team to resolve complaints, incidents, and injuries.
• Answer incoming office calls to ensure a 100% call answer rate and 100% client satisfaction.
• Participate in marketing events as needed.
• Perform other duties as assigned.

Requirements

• Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
• Excellent phone and follow-up skills with prospects, clients, and client families.
• Proactive problem prevention and issue resolution leadership ability.
• Minimum of six months’ experience in a caregiving role.
• Customer service or industry experience preferred.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook.
• Ability to learn other software programs quickly.
• Strong verbal communication skills, especially using the telephone.
• Ability to work independently and as part of a team.
• Ability to communicate with agency leadership after hours and on weekends as needed.

Qualifications

• Associate's or higher degree.
• 1+ years of scheduling experience in a home care agency.
• WellSky (formerly Clearcare) software experience.

Benefits

• 401(k) retirement plan with company match.
• Quantum Health and Wellness – FREE prescriptions, virtual vet and MD visits, ER visits, and more.
• Varied employee discount programs.
• Medical, dental, and vision benefits.
• Bonus program (when company goals are met).
• Mileage reimbursement.
• On-call pay when performing on-call duties.

Why Work for Senior Helpers?

• Great Place to Work® Certified—91% of employees say Senior Helpers is a great place to work.
• Autonomy—encouragement of independence without micromanaging.
• Task variety—engaging workday using various skill sets to avoid monotony.