Scheduling Coordinator

About the role

The Scheduling Coordinator will answer and respond to calls coming into the Clinic on the appointment line. This includes coordinating referral appointments, sending reminders, maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date.

Requirements

We are searching for a candidate who:

• Is able to communicate effectively, both orally and written, with excellent listening skills and the ability to speak clearly
• Is self-motivated and has good time management with the ability to manage workflow and prioritize demands
• Has excellent interpersonal skills and can manage difficult or emotional patient situations
• Will provide excellent customer service while maintaining a high level of confidentiality and discretion

Qualifications

• High school diploma or equivalent
• One (1) year experience in the healthcare field
• Heavy telephone usage and strong customer service experience/focus
• Proficiency in Microsoft Outlook, Internet software, electronic medical records and practice management software
• Organizational skills with attention to detail

Skills

• Familiarity with healthcare privacy laws (preferred)
• Bilingual in Spanish (a plus)