Scheduling Coordinator
Status
Part-time
Location
Unity Hospital
1555 Long Pond Road
Rochester, NY 14626
Department
Perioperative Services
Schedule
Mon-Fri - 7:30 am - 4 pm
Hybrid (onsite & remote)
About the Role
Inpatient and outpatient scheduling, registration, insurance verification, and co-pay collection.
Responsibilities
- Demonstrates accurate scheduling of all inpatient and outpatient appointments/procedures.
- Completes the pre-registration process by collecting accurate patient demographic, insurance, and co-pay information.
- Performs insurance verification using PCEasy, Quicklink, Omnipro, and calls Commercial Insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
- Interfaces with referring offices for accurate scheduling of procedures and/or pretesting appointments via telephone and fax.
- Captures and coordinates patient information mailings.
- Demonstrates the ability to arrange for interpreters for all hearing-impaired patients.
- Demonstrates the ability to organize and prioritize tasks and communications in a highly efficient manner.
- Demonstrates proficiency in downtime procedures.
- Answers telephone promptly, identifies self, and uses proper telephone etiquette.
- Demonstrates respect for patients’ rights by maintaining strict confidentiality of patient information and following HIPAA guidelines.
- Collates and documents information requested by HIPAA requirements.
- Demonstrates professional communication with all customers, including the ability to appropriately handle complaints or concerns expressed by offices.
Preferred Qualifications
- HS Graduate or equivalent preferred
- Two years of health care experience in the area of secretarial, registration, medical billing, and insurance verification preferred
Education
Licenses/Certifications: Not specified
Physical Requirements
Sedentary Work - Exerting up to 10 pounds of force occasionally
Licenses / Certifications
Not specified
Pay
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
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Medical terminology
Strong computer skills
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