Scheduling Coordinator

About the practice

This is an in-person, Monday-Friday position at our Central Florida location: 1950 Laurel Manor Dr. #174, The Villages, FL 32162. We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

Role and responsibilities

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

• Greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts
• Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
• Greet patients and visitors immediately upon arrival with a friendly demeanor
• Answer the phone promptly with a smile
• Schedule appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms
• Prepare a daily schedule for each provider
• Prepare patient charts
• Manage patient flow to reduce patient wait time
• Assist patients as necessary
• Maintain reception area in a neat and orderly condition
• Maintain professional relationship with referring offices
• Maintain confidentiality of all information in accordance with HIPAA
• Perform other related duties as assigned

Education and experience

• High school diploma or equivalent required
• One year of customer service experience required

Skills and abilities

• Understanding of dental terminology
• Friendly, inviting, and professional personality and presence
• Basic office skills such as typing and filing
• Good organizational skills
• Attention to detail

Benefits

• Medical (including Virtual Care), Dental, and Vision Coverage
• Employee Assistance Program (EAP)
• Uniforms/Scrubs provided
• Competitive pay, Bonus potential, and annual merit reviews
• 401(k) Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans
• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance
• Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
• Long and Short Term Disability Plans