Scheduling Coordinator

About the role

The Scheduling Coordinator at JAK Travel Agency improves coverage reliability while supporting custom cruises, tours, destination celebrations, groups, reservations, and traveler follow-through. The role focuses on scheduling coordination within group travel operations, ensuring confirmed facts are separated from assumptions and unresolved questions.

The role is successful when coverage reliability increases and repeated failure points are identified before they impact customers, partners, or teammates. Success is measured through effective scheduling coordination within group travel operations.

What helps you succeed

• Use Data Accuracy and Documentation confidently in scheduling coordination.
• Apply Process Improvement without losing track of exceptions, owners, or deadlines.
• Ensure Document Quality Control decisions are clear enough for teammates to follow.
• Exercise sound judgment in Cruise and Tour Support, especially when escalation is needed.

Responsibilities

• Coordinate the Scheduling Coordinator workflow by documenting schedule changes and ownership.
• Review the workflow by preparing workforce status reporting.
• Maintain current schedules and coverage records.
• Track workload against available capacity.
• Own the workflow by flagging coverage gaps before they affect service.

Employment Overview

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.