Scheduling Coordinator

About the role

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Job Summary

Ennoble Care is seeking a diligent and organized Scheduling Coordinator to join our team in the Reston, VA office. This full-time, in-person role will involve managing and coordinating schedules efficiently to support our growing operations in the House Calls department. The successful candidate will play a crucial role in ensuring smooth scheduling processes and enhancing team productivity.

Responsibilities

• Schedule patient appointments in adherence to Provider availability/area.
• Prioritize urgent appointment tasks and schedule them accordingly.
• Affirm that all messages are completed and distributed appropriately.
• Reschedule patient appointments as needed.
• Review and update patient insurance information.
• Manage a high-volume workload, effectively prioritize tasks to remain organized, promote prompt and courteous service.
• Display excellent communication skills.
• Contact referring sources for patients expressing difficulty with scheduling.
• Update account information at the point of scheduling.
• Ensure provider daily appointment quota is maintained.
• New patients should be scheduled within 3-5 business days.
• Handle insurance preauthorization.
• Place calls to the patients for the providers when needed.
• Handle voicemails daily and ensure all inquiries are handled properly.
• Correctly notate patient charts to maintain up to date accuracy.

Qualifications

• High School Diploma / GED required; Associate or Bachelor's Degree preferred.
• Administrative healthcare experience preferred.
• Attention to detail.
• Ability to navigate several software databases throughout the day.
• Maintain a calm and pleasant demeanor with patients and staff.
• Effective communication across various mediums of communication with staff and patients.
• Strong written skills.
• Capable of managing high volumes of phone calls.

Pay and Benefits

Pay rate $19
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Full-time employees qualify for the following benefits:
- Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
- Paid Time Off
- Paid Office Holidays
All employees qualify for these benefits:
- Paid Sick Time
- 401(k) with up to 3% company match
- Referral Program
- Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Equal Opportunity Employer

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.