Scheduling Coordinator

What You Will Do

• Cook up and maintain daily and weekly schedules for therapists across multiple locations and home-based sessions
• Pair therapists with clients based on availability, location, skill set, language, and clinical needs
• Keep an eye on schedule changes in real time, including cancellations, no-shows, last-minute requests, and therapist call-outs
• Fill open sessions to boost therapist productivity and meet client care goals
• Pass along schedule updates to therapists, families, and leadership in a timely manner
• Work with Clinical Directors and Operations leaders to align schedules with authorization hours, treatment plans, and staffing needs
• Keep the scheduling system/EMR up to date and ensure data integrity
• Track important scheduling metrics like cancellations, utilization, and coverage gaps
• Think ahead to avoid scheduling conflicts and find solutions that benefit both families and teammates
• Help out with special projects aimed at improving the scheduling process as the organization expands

What You Bring

• Two or more years of experience in scheduling, coordination, or operations support
• Experience in healthcare, therapy, ABA, medical office, home health, or multi-site scheduling is a big plus
• Proven ability to handle high-volume, complex schedules with many variables
• Sharp organizational skills with a keen eye for detail and follow-through
• Comfortable working in a fast-paced, rapidly changing environment
• Clear and professional communication skills, both written and verbal
• Experience using scheduling platforms, EMR systems, or similar tools is helpful
• A collaborative, solution-focused mindset and a positive attitude
• A high level of integrity, confidentiality, and respect for families and teammates

Preferred Qualifications

• Experience in ABA, behavioral health, healthcare administration, or a related field
• Familiarity with insurance authorizations, visit limits, and productivity targets
• Prior work supporting a multi-location or field-based workforce
• Bilingual skills (English, Spanish) are a plus