Scheduling Coordinator (0.6 FTE)

About the role

Responsible for patient visit scheduling, acquiring patient/exam information, scheduling exams, coordinating staff/room/equipment, insurance verification, referral management, authorization management, and pre-certification on all scheduled patient accounts. The Scheduling Coordinator acts as a liaison between Care Management, Business Office, patients, physician’s offices and insurance carriers. Provides exemplary customer service in facilitating all aspects of patient scheduling activities. Collects appropriate monies, notifies patients/physicians office staff of hospital billing policies and services. Cross-trained to offer coverage for front desk reception and registration per department need.

Responsibilities

• Schedules patient visits
• Acquires patient/exam information
• Schedules exams
• Cross-trains for front desk reception and registration
• Coordinates staff/room/equipment
• Verifies insurance and manages referrals and authorizations
• Pre-certifies patient accounts
• Facilitates patient scheduling activities
• Notifies patients/physicians office staff of billing policies and services
• Collects appropriate monies

Qualifications

• Minimum of one year experience in a clinical or hospital scheduling environment preferred
• Advanced knowledge of medical terminology preferred
• Basic Microsoft software (Excel, Word) applications and utilization required
• Specific experience with Epic systems preferred
• Excellent organizational skills necessary
• Strong analytical and problem-solving skills necessary
• Exceptional interpersonal skills; able to deal effectively with diverse personalities
• Knowledge of hospital computer systems required
• Knowledge of terminal digit filing systems required

Benefits

Overlake offers a variety of benefits including:

• Medical insurance premiums as low as $0 per month
• Many Overlake services covered at 100%
• Tuition reimbursement up to $10,000 per year
• Gross retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
• Pre-tax and Roth after tax retirement savings plans
• An expanded Employee Assistance Program
• A caregiver support program to help with everything from childcare to eldercare
• Free parking and Orca transit passes

Pay

The posted pay range is $27.98 - $41.97 per hour. Job offers are determined based on a candidate's years of relevant experience and internal equity.