Scheduling Coord, Sr - ENT

Essential Functions

• Maintain appropriate departmental schedules.
• Provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Accurately gather and input patient demographic information, insurance verification/authorization, and schedule patients.
• Accurately communicate prep information, arrival time, and arrival location to patients.
• Input and distribute charge management process on a daily basis, schedule, and cancel multiple diagnostic and interventional procedures.
• Understand the importance of Orlando Health's commitment to providing exemplary customer service with a Patient First Philosophy.
• Communicate all changes to appropriate staff daily.
• Act as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Other Related Functions

• Monitor workload each day and prioritize based on department.
• Accurately use medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Routinely communicate with Patient Access and clinical departments regarding registration and scheduling issues.
• Take a proactive role in problem resolution.

Education/Training

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, information systems, clinical field, or related field may be substituted for up to two (2) years of experience.

Experience

• Three (3) years of experience in clinical registration and scheduling.
• Associate’s degree in Business, information systems, clinical field, or related field may be substituted for two years of experience.

Qualifications

• Knowledge of computer applications, multi-line telephone system, printers, copy/fax machines, which may include required data entry.
• Understanding of medical terminology.
• Basic understanding of anatomy.

Skills

• Effective communication skills.
• Ability to prioritize tasks.
• Strong organizational skills.
• Proficiency in medical terminology and computer applications.

Benefits

• Tuition reimbursement.
• Public Service Loan Forgiveness (PSLF).
• Ledgership development programs.
• Comprehensive medical, dental, vision, free virtual visits, and wellness programs.
• Up to 5% employer match on retirement contributions.
• Four weeks of paid parental leave, PTO, and flexible leave options.
• Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Pay

Details about pay are not specified in this job posting.

Schedule

The Senior Scheduling Coordinator works Monday through Friday from 7:30 AM to 4:30 PM. Additional travel to Carrollwood is required.