Scheduling Clerk

Join a mission-driven organization with a people-first culture and excellent career growth opportunities. Build a career that supports caring for overlooked, underserved, and vulnerable patients in a warm, autonomous team environment with growth and training.

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster work-life balance for team members and their families to support physical, mental, and financial wellbeing:

• DailyPay – receive your money as you earn it
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company-paid life insurance
• Tax-free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

Why Us

Now is your moment to make a difference in the lives of the underserved. If there is one unifying characteristic of everyone on our team, it is the deep desire to help society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, and to live our mantra to “Always Do The Right Thing!”

Responsibilities

• Manage front-office communications and scheduling, including multi-line phone coverage, accurate message routing, consultation intake, and appointment coordination.
• Coordinate and track patient care activities, including on-site and off-site clinic schedules, emergency procedures, inpatient hospitalizations, and specialty referrals.
• Maintain accurate records and systems, entering and updating data in ERMA-CM and PTRAX, managing filing systems, and ensuring timely processing of requests and documentation.
• Monitor compliance and reporting requirements, including queue management, care management audits, event reconciliation, and creation of required tracking logs and lists.
• Provide administrative and clerical support, such as preparing weekly packets and trip sheets, posting orders per contract, and performing additional duties as assigned.

Requirements

• High school diploma or equivalent.
• One (1) or more years of clinic experience preferred.