Grocery Clerk

About the Role

Create an outstanding customer experience through exceptional service. Assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and embrace the Customer 1st strategy to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
• Check product quality to ensure freshness and review "sell by" dates, taking appropriate action.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines, including maintaining proper temperatures in cases and coolers and logging temperature records.
• Gain and maintain knowledge of products sold within the department to respond to questions and make suggestions.
• Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions for store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate manager of needed repairs.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential functions of this position with or without reasonable accommodation.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Desired Experience

• Previous customer service experience.
• Retail experience.