Scheduling and Patient Services Lead - Psych Outpatient Clinic, Albany

Primary Job Responsibilities

• Work alongside the Practice Coordinator/Manager to facilitate coordination of both front (check in/out) and/or back office
• Answer incoming phone calls and direct appropriately to team members
• Interact with a diverse patient population
• Utilize the electronic medical record to maintain patient records via scanning or registration
• Schedule appointments, new or follow up visits (Check-In/Check-Out)
• Cookordinate patient referrals and prior authorization for additional diagnostic testing or procedures (as needed)
• Schedule Surgical Procedures (applicable to Surgery Depts only)

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• 3-5 years office experience or three years of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.