Scheduling and Administrative Coordinator - Ballantyne

Provides a variety of administrative and general medical secretarial support for providers and other members of the clinic. Serves as a liaison between the physicians and all departments within the organization, patients, attorneys, and the public.

Responsibilities

• Arranges surgeries, procedures, and diagnostic tests with area hospitals and diagnostic facilities based on physician/patient preferences and insurance plan requirements.
• Arranges pre-surgical appointments such as labs, imaging, and medical clearance as requested.
• Schedules in-office procedures, cell therapy, VISCO appointments, etc., and obtains necessary authorization.
• Creates authorization/certification and referrals, pre- and post-op appointments, and obtains pre-certification as required.
• Schedules peer-to-peer meetings for insurance approval and facilitates information gathering for medical appeals.
• Manages in-basket and voicemail messages.
• Other assigned duties as required by patient flow or physician request.

Requirements

• High School diploma. Associate or bachelor's degree preferred.
• A minimum of one year of related experience and training. An equivalent combination of training and education will be considered.
• Two years of medical transcription experience and knowledge of current medical terminology.
• One to two years’ experience in a medical office or hospital environment.
• Three to five years of executive-level assistance experience preferred.

Skills

• Knowledge of medical terminology.
• Skill in telephone procedure.
• Knowledge of interrelationship of Clinical Services department.
• Ability to perform basic math calculations.
• Medical Care, Medical Knowledge, Medical Office Administration, Medical Office Support, Medical Procedures, Patient Care, Patient Care Coordination, Surgeries.

Benefits

• Paid company holidays.
• Wellness programs.
• Tuition reimbursement.

This role is based at our OrthoCarolina Ballantyne office location in Charlotte.