Scheduling Analyst

About HarmonyCares

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered in Troy, Michigan, we operate home-based primary care practices in 14 states, employing over 200 primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our mission is to bring personalized, quality-based healthcare to the homes of patients who have difficulty accessing care. Our shared vision is that every patient deserves access to quality healthcare. Our values guide us to make every interaction count, go the extra mile, and empower and support each other.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401K Retirement Plan with company match
• Tuition, Professional License, and Certification Reimbursement
• Paid Time Off, Holidays, and Volunteer Time
• Paid Orientation and Training
• Daytime hours (no holidays or weekends)

More details about our benefits can be found at https://careers.harmonycares.com/benefits.

Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
• Collaborate with local leadership to maximize the scheduling system and ensure patient requests are communicated.
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
• Place and receive phone calls to facilitate effective scheduling function.
• Escalate scheduling concerns and issues, both internally and externally.
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with manager, teammates, and other HarmonyCares employees.
• Perform other duties as required.

Requirements

• 2+ years of college and/or equivalent experience.
• 2 years of healthcare or customer service experience.
• Strong analytical and critical thinking skills.
• Ability to solve complex, real-time issues quickly.
• Excellent written and verbal communication skills.
• Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency.
• Intermediate computer skill set with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook).

Preferred Qualifications

• Scheduling or logistics experience.
• Strong working knowledge of medical terminology, conditions, illnesses, and treatment practices.

Pay

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.