Scheduling Analyst

About HarmonyCares

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered in Troy, Michigan, we operate home-based primary care practices in 14 states. With over 200 primary care providers, we deliver patient-centered care under an integrated, team-based, physician-driven model.

Our Mission: To bring personalized, quality-based healthcare to the home of patients who have difficulty accessing care.

Our Shared Vision: Every patient deserves access to quality healthcare.

Our Values: The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why Join Us

• Health, Dental, Vision, Disability & Life Insurance
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Daytime Hours (no holidays/weekends)
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the U.S. for over 28 years

More details about our benefits can be found at https://careers.harmonycares.com/benefits.

Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
• Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
• Place and receive phone calls to facilitate effective scheduling function.
• Escalate scheduling concerns and issues, both internally and externally.
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with manager, teammates, and other HarmonyCares employees.
• Perform other duties as required.

Requirements

Required Knowledge, Skills and Experience

• 2+ years of college and/or equivalent experience
• 2 years of healthcare or customer service experience
• Strong analytical and critical thinking skills
• Ability to solve complex, real-time issues quickly
• Excellent written and verbal communication skills
• Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
• Intermediate computer skill set with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)

Preferred Knowledge, Skills and Experience

• Scheduling or logistics experience
• Strong working knowledge of medical terminology, conditions, illnesses, and treatment practices

Pay

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.