Scheduling Administrator

About the role

Bristol Ambulance (part of EMED Group) is seeking a proactive and highly organised Scheduling Administrator to join the team in Bristol. The role supports the effective planning, coordination and management of operational staffing, ensuring the right people with the right skills are available at the right time to meet patient demand and achieve key performance targets. The administrator works closely with operational managers, payroll, HR and control teams, maintaining workforce systems, coordinating staffing changes, monitoring performance, and contributing to continuous improvement of workforce planning processes.

Key Responsibilities

• Coordinate workforce planning to maintain appropriate staffing levels that meet operational demand and service KPIs.
• Maintain accurate workforce management records, including annual leave, sickness, training, rota changes, parental leave and staff abstractions.
• Manage staff leave requests, relief shifts and rota changes in line with organisational policies and operational requirements.
• Produce workforce reports and analyse key performance indicators, such as overtime, staffing abstractions and resource utilisation.
• Liaise with managers, HR, payroll providers and operational teams to resolve staffing and payroll queries efficiently.
• Support the maintenance and continuous improvement of workforce management and scheduling systems, identifying and resolving system issues where required.
• Provide professional advice and support to staff regarding workforce planning, rostering and resourcing queries.
• Ensure compliance with relevant legislation, including Data Protection, Freedom of Information and Working Time Regulations.
• Contribute to policy and process reviews, recommending improvements to enhance efficiency and service delivery.
• Support the Resourcing Team by providing cover for colleagues and deputising for the Resourcing Team Leader when required.

What We're Looking For

• Excellent organisational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Strong analytical skills with experience producing reports and interpreting workforce data.
• Excellent communication and stakeholder management skills.
• Experience using workforce management, scheduling or rostering systems.
• High level of accuracy and attention to detail.
• Ability to work collaboratively across departments while maintaining confidentiality and professionalism.
• Knowledge of workforce planning principles and relevant employment legislation is desirable.

Benefits

• Comprehensive training and development opportunities
• Generous annual leave entitlement
• Opportunity for progression
• Free parking
• Staff discount
• Company‑opted pension
• BUPA Employee Assistance Programme
• Staff benevolent fund (Deano Scheme)

Schedule

Full‑time, 42 hours per week on a 4‑on‑4‑off shift pattern, 07:00 – 19:00.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through four specialist divisions. We are one of the largest health and care partners to the NHS, with 4,000 colleagues across over 60 bases UK‑wide. EMED Group is committed to proactively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.