Scheduler Sr-Kerrville, Tx

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. Supported by McKesson Corporation, we focus on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. Texas Oncology, the largest community oncology provider in the country, has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our mission is to deliver high-quality, high-touch, evidence-based cancer care to help patients achieve “More breakthroughs. More victories.” in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer annually.

About the role

This full-time Scheduler position supports our Kerrville, TX clinic. Under direct supervision, you will schedule patient appointments and tests efficiently, answer incoming calls, and serve as a liaison between patients and medical staff. Responsibilities may include outside scheduling and/or surgical scheduling.

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel, paging clinic staff as needed.
• Obtains and communicates messages accurately and timely.
• Schedules new patients, referrals, and returning patients in the computer system according to physician and office guidelines.
• Sets up new or referred patients in the system with appropriate documentation and coding.
• Cancels or reschedules appointments based on physician schedule changes and notifies clinic personnel.
• Obtains and enters insurance authorizations and referral correspondence into patient charts or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
• Arranges financial counseling for patients as needed.
• Demonstrates an understanding of patient confidentiality.
• Follows policies and procedures to contribute to front office efficiency and covers other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing tasks as requested by the supervisor.
• May schedule outpatient appointments, testing, surgeries, and hospital admissions, obtaining necessary pre-certification.
• May communicate with patients about scheduled surgeries or tests, including prep work, and gather necessary information.
• May follow up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients if further testing is required.
• May schedule post-operative follow-up appointments with physicians.
• Where applicable, demonstrates a basic understanding of medical terminology for tests and surgical procedures, including coding, and looks up codes specific to diagnosis, surgery, and scheduling.

Requirements

• High school diploma or equivalent required.
• 0–3 years of experience, preferably in a medical office setting (Level 1).
• Minimum three years of office experience, preferably in a medical office setting (Level 2).
• Minimum five years of office experience, preferably in a medical office setting, with knowledge of medical terminology and coding required (Level Sr).
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Physical Demands

• Work may require sitting for long periods, as well as stooping, bending, and stretching for files and supplies.
• Occasionally lifts files or paper weighing up to 30 pounds.
• Requires manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20, and hearing must be within normal range for telephone contacts.
• Must be able to view and type on computer screens for prolonged periods.

Competencies

• Uses Technical and Functional Experience: Possesses up-to-date knowledge of the profession and industry; quickly learns technical/functional areas and accesses expert resources when needed.
• Demonstrates Adaptability: Handles day-to-day challenges confidently; adjusts to shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints or adversity.
• Uses Sound Judgment: Makes timely, cost-effective, and sound decisions, even under uncertainty.
• Shows Work Commitment: Sets high performance standards; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes delivering quality products/services; defines and evaluates quality standards; improves efficiencies.

Work Environment

• Work is performed in an office environment with contact with patients and the public.

Benefits

• Competitive benefits package including Medical, Dental, and Vision insurance.
• Life Insurance, Short-term and Long-term disability coverage.
• Generous PTO program.
• 401k plan with company match.
• Wellness program that rewards healthy lifestyle practices.
• Tuition Reimbursement.
• Employee Assistance Program.
• Discounts on favorite retailers.