Scheduler K

Job Responsibilities

• Secure and confirm appointments that are marketable to the team.
• Provide exceptional customer service with all shippers/receivers to encourage and maintain an optimistic and positive perception of our company.
• Ensure all load information is accurate and input correctly into system.
• Decrease loads with unconfirmed times by connecting with appropriate parties to promote coverage & service.
• Ensure all loads are meeting service requirements as defined by the shippers/receivers expectations.
• Cook and develop personal & professional relationships with shippers/receivers.
• Proactively communicate with operations & accounts on lane efficiencies that may effect coverage and/or service.
• Ensure the correct communication lines are utilized in a timely fashion when transmitting information to others.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications

• Previous customer service experience required.
• Previous experience in transportation industry preferred.
• High School Diploma or GED required.
• Must be detail orientated.
• Must be proficient with MS Office applications (excel, word, outlook, etc.).
• Must possess outstanding telephone skills.
• Must be able to set priorities.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.
• Must be able to work in a fast-paced team environment.