Scheduler II

About the role

Schedules patient care activity in the office and facilitates flow of information between physician, patient, and the referring physician.

Responsibilities

• Manages daily patient and physician scheduling using appropriate systems for ordering of labs, diagnostic test orders and scheduling.
• Provides clerical support to clinical team.
• Obtains records, films, etc. in preparation of daily schedule.
• Assignments may be of a confidential manner and require judgment and discretion at all times.
• Answers telephone and makes daily patient, physician and other phone calls.
• Transcribes, distributes and files correspondence and administrative documents.
• Coordinates meeting plans and travel arrangements for physician.
• Attends and takes minutes for meetings.
• Opens and sorts mail.
• Orders supplies as needed.
• Checks out patients, answers questions, schedules follow-up appointments or testing, collects co-pays.
• Verifies referrals and performs pre-certifications as appropriate.
• Manages and updates volumes of patient care policies.
• Assists with training of new schedulers.
• Maintains cash drawer, reconciles balances, prepares deposits by completing deposit slips, may take deposits to the bank, batches fee tickets, checks for their accuracy and completion, completes batch header documentation, and submits batches to CBO daily.
• May act as Super User for Electronic Medical Record.
• All other duties as assigned.

Qualifications

• Education: High School Diploma or equivalent required; Associates degree or Medical Secretary Certification preferred.
• Years of Experience: 2 years medical office experience and 1 year prior scheduling experience required.
• Required Skills and Knowledge: copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel). Excellent organization and communication skills required. Must be able to multi-task and maintain confidentiality.