Scheduler II (32186)

About the role

GI Alliance is seeking an experienced Medical Scheduler for a Call Center Environment. Office hours are Monday – Thursday 8am – 5pm and Friday 8am – 4pm (no weekends).

Responsibilities

• Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department
• Answer telephone as calls are forwarded, screen calls, take messages, and provide general business information as it applies to the schedule
• Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers
• Schedule and coordinate all follow-up appointments and cancellations for multiple locations
• Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints
• Collect, input, and verify patient demographic and insurance information
• Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines
• Take triage call messages for medical staff and route task
• View patient visit notes, identifying problems and diagnosis listed and physician orders
• Perform other duties as assigned

Qualifications

• Previous scheduling experience in a health care environment is required (e.g., physician office, clinic)
• Knowledge of medical terminology and familiarity with medical diagnostic procedures and health care required
• Must have excellent organizational skills and be detail oriented
• Must be highly skilled in verbal communication, problem solving, prioritization and organization
• Knowledge of HIPAA/Confidentiality
• Experience with multi-line phone systems – Preferred
• Strong interpersonal and verbal communication skills - Required
• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits
• Bilingual is a plus
• Education: High school diploma or equivalent
• Experience: 2-5 years of prior medical scheduling is preferred

Requirements for Level II Status

• Intermediate experience (4+ years' experience) and/or acting more independently
• Takes on some additional duties to assist the office
• Strong and consistent performer

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics