Scheduler II (32185)

Office hours: Monday – Thursday 8:00 AM – 5:00 PM / Friday 8:00 AM – 4:00 PM (No weekends)

Responsibilities

• Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department
• Answer telephone as calls are forwarded, screen calls, take messages, and provide general business information as it applies to the schedule
• Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers
• Schedule and coordinate all follow-up appointments and cancellations for multiple locations
• Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints
• Collect, input, and verify patient demographic and insurance information
• Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines
• Take triage call messages for medical staff and route tasks
• View patients’ visit notes, identifying problems, diagnoses listed, and physician orders
• Perform other duties as assigned

Requirements

• Previous scheduling experience in a healthcare environment is required (e.g., physician office, clinic)
• Knowledge of medical terminology and familiarity with medical diagnostic procedures and healthcare
• Excellent organizational skills and detail-oriented
• Highly skilled in verbal communication, problem-solving, prioritization, and organization
• Knowledge of HIPAA and confidentiality
• Experience with multi-line phone systems (preferred)
• Strong interpersonal and verbal communication skills (required)
• Excellent written and verbal communication skills
• Excellent customer service skills
• Experience working in a medical office
• Ability to multi-task and work in a fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Ability to read and understand medical benefits
• Bilingual is a plus
• High school diploma or equivalent
• 2–5 years of prior medical scheduling is preferred

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics

Requirements for Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently
• Takes on some additional duties to assist the office
• Strong and consistent performer