Scheduler II (32009)

Responsibilities

• Assist with high call volume
• Maintain physicians' schedules – scheduling procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check-in patients upon arrival at the office as well as check-out upon departure
• Assist in collecting patient payments and reconcile end of day monies
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Able to read and understand medical benefits
• Bilingual is a plus

Education: High school diploma or equivalent. Experience: 2-5 years of prior medical scheduling is preferred.

Requirements for Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently
• Takes on some additional duties to assist the office
• Strong and consistent performer

Performance Requirements: Excellent communication skills, both written and verbal, proficient technical (computer) skills, ability to multi-task and prioritize, self-motivated with initiative, and strong sense of ethics.