Scheduler II (31567)

Duties of this position

• Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department.
• Answer telephone as calls are forwarded, screen calls, takes messages and provides general business information as it applies to the schedule.
• Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers.
• Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
• Cookordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints.
• Collect, input, and verify patient demographic and insurance information.
• Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines.
• Take triage call messages for medical staff and route tasks.
• View patients visit notes, identifying problems & diagnosis listed and physician orders.
• Perform other duties as assigned.

Knowledge And Skills

• Previous scheduling experience in a health care environment is required (e.g., physician office, clinic).
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care required.
• Must have excellent organizational skills and be detail oriented.
• 9. Must be highly skilled in verbal communication, problem solving, prioritization and organization.
• Knowledge of HIPAA/Confidentiality
• Experience with multi-line phone systems – Preferred
• Strong interpersonal and verbal communication skills - Required

Requirements

• 3/4 years Medical office experience - Required

Qualifications

• Education: High school diploma or equivalent
• Experience: 2-5 years of prior medical scheduling is preferred

Requirements For Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently,
• Takes on some additional duties to assist the office.
• Strong and consistent performer.
• Performance Requirements
• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.