Scheduler II (31206)

Responsibilities

• Avoid reasonable accommodations
• Absorb high call volume
• Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
• Triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Absorb patient registration and financial transactions
• Schedule radiology/lab
• Include recall scheduling
• Absorb check-in patients upon arrival at the office as well as check-out upon departure
• Absorb collecting patient and insurance payments and reconcile charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits
• Bilingual is a plus

Requirements

• For Level II Status: Intermediate experience (4+ years’ experience) and/or acting more independently
• Takes on some additional duties to assist the office
• Strong and consistent performer
• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics