Scheduler I

Choose a career to make a difference in people's lives every day at Fisher-Titus, serving the greater Huron County area with a full continuum of health and wellness care.

About the role

Schedules all procedures for the Executive Urology Program and surgeries at other hospitals where physicians have privileges. Obtains all pre-authorization and testing required to perform surgeries. Includes duties of a medical assistant, such as scribing, patient care, maintaining records, and preparing forms for billing and prior authorization of medications.

Responsibilities

• Maintains knowledge of operative software and maintenance routines.
• Schedules all elective surgical procedures and promotes a positive, professional image.
• Ensures effective and efficient OR scheduling and utilization.
• Attends required safety training programs and follows exposure control plans for bloodborne and airborne pathogens.
• Demonstrates respect and regard for the dignity of patients, families, visitors, and colleagues.
• Participates in monitoring and evaluating the operative information system for quality control.
• Accurately identifies and resolves problems affecting service with follow-through and communication.
• Prepares and distributes surgery schedules, operates computer terminals, and schedules appointments requiring prior authorization.
• Maintains prior authorization lists to ensure approval before patient arrival.
• Assists physicians with patient care, including vital signs, EKGs, pain assessments, and reviewing H&P and MAR.
• Schedules patient visits, assists with charts, and stocks supplies.
• Demonstrates knowledge of growth and development principles to provide age-appropriate care.
• Practices effective communication and maintains accountability in professional practice.
• Conducts work activities with respect for patient rights and a pleasant environment.

Requirements

• Equivalent to a high school education with working knowledge of medical terminology and procedures.
• Minimum of one year of scheduling experience and proficiency with PC input/typing.
• Certified Medical Assistant or LPN preferred.
• Ability to communicate effectively and record information accurately.
• Demonstrates knowledge and skills necessary to provide care appropriate to patient age groups served.

Benefits

• Comprehensive benefits package including medical and dental coverage.
• 401K match, paid time off, and tuition assistance.
• Shift, weekend, and PRN differentials.

Schedule

Full-time position.

Working Conditions

• Stand/Walk: 6-8 hours
• Sit: 1-2 hours
• Bend, squat, climb, reach: up to 1/3 of the time
• Lift, carry, push, pull: up to 25 pounds, 1/3 or more of the time
• Body fluid exposure: Yes
• Requires precise motor function for both hands and gross motor function for both feet.

Standards of Employment

• Attends mandatory education programs related to safety and regulatory compliance.
• Professional appearance and wearing of photo identification badge while on duty.
• Maintains confidentiality of all hospital and patient information.
• Attends monthly staff meetings and participates in rounding processes.
• Completes required department-specific education and training programs.
• Follows safety and security policies, including exposure control plans.

Core Requirements

• Supports the mission, vision, and CARES values of Fisher-Titus.
• Ensures privacy, dignity, and well-being of patients in a safe environment.
• Complies with safety, confidentiality, quality assurance, and regulatory requirements.
• Promotes a work environment free from sexual harassment and discrimination.

Key Service Behaviors

• Communicates with Compassion: Uses active listening, AIDET communication tool, key words at key times, and HEART service recovery techniques.
• Demonstrates Service Etiquette: Greets patients using the 10/5 rule, maintains a calm and positive attitude, ensures patient privacy, and respects diversity.
• Commitment to Safety: Follows safety guidelines, commits to a culture of safety, and reports concerns.
• Delivering High-Quality Care: Engages in efficient and effective work, continually improves processes, and delivers purposeful care.