SCHEDULER I

Responsibilities

• Manages daily patient and physician scheduling using Practice Management system
• Orders labs, diagnostic test orders and schedules doctor’s visits, follow-up appointments and hospital procedures and surgeries
• Schedules appointments to optimize patient satisfaction, provider time and treatment room utilization
• Confirms appointments and scans orders into Electronic Medical Record (EMR)
• Schedules appointments and manages the physician’s outlook calendar as needed
• Greets visitors and patients
• Performs patient check-in and check-out including full registration when necessary
• Determines all insurance coverage’s as primary, secondary, tertiary, etc. and completes required paperwork for all appropriate patients
• Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner
• Collects co-pays and outstanding balances
• Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines
• Maintains cash drawer, logs co-pays and other payments, reconciles balances
• May prepare and reconcile deposit slip
• Verifies referrals and performs pre-certifications as appropriate
• Typifies, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc.
• Manages various work queues in EMR as needed
• Orders office supplies and maintains front office and reception area cleanliness

Qualifications

• High School Diploma or equivalent
• One to three years’ experience Customer Service required
• Medical office experience and 1-year prior scheduling experience preferred
• Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required
• Must be able to multi-task and maintain confidentiality
• Must pass skills assessment tests and have the following skills:
• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone
• Excellent customer service skills
• Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification
• Knowledge of health insurance coverage, requirements
• Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math)
• Analytical skills required to make decisions based on the facility and clinical situation at hand
• Knowledge of and compliance with HIPAA privacy requirements