Scheduler I

About the role

The Scheduler I provides excellent customer service while performing complete and accurate registration and scheduling functions to provide information for continuity of care and revenue cycle efficiency. The Scheduler I is an entry-level position, responsible for patient registration, scheduling, and associated tasks which include information collection and validation.

Responsibilities

• Schedule/Reschedule patients for department services or studies based on physician referral.
• Manage electronic worklists.
• Schedule patients utilizing the EMR, following established templates, protocols, and appointment types.
• Communicate patient instructions.
• Communicate to providers and patients on specific requirements and location of exams, transcribing orders, educating new patients on policies, late appointment arrival times, medications, etc.
• Effectively communicate with department coordinators, staff, Radiologists, Medical Offices, and physicians.
• Initiate prior authorizations, and referrals.
• Evaluate referrals and link to appropriate upcoming appointments.
• Communicate in a manner that provides a consistent positive patient experience.
• Confirm patient visits.
• Manage patient appointment cancellations and rescheduling.
• Utilize wait lists properly to offer patients an opportunity to schedule appointments through the EMR system.
• Contact patients to confirm appointment dates and times prior to visit.
• Will pre-register patient when appropriate and verify insurance eligibility.
• Aid in communicating patient responsibilities (e.g., copays) and collect upfront.
• All other duties as assigned within the scope and range of job responsibilities.

Requirements

• Required: 6 months experience in healthcare, hospitality, or customer service call center setting. No experience necessary if a graduate of medical assistant program or billing program.
• Preferred: One year of medical clerical/office experience in healthcare, hospitality, or customer service call center setting.

Qualifications

• Education: High School Diploma or GED
• Credential(s): None
• Preferred Education: Associate Degree Business Or Associate's Degree in healthcare related field or a graduate of a medical/practical nursing licensed technical program.
• Credential(s): Certified Revenue Cycle Representative

Skills

• Good communication, interpersonal, organizational skills, and a high level of attention to detail.

Benefits

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Healthcare and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Pay

SALARY RANGE: 16.98 - 25.48 HOURLY

Schedule

Status: Full Time
Shift: Days