Scheduler Home Health

About the role

The Scheduler ensures that upon referral and acceptance of a patient to the Agency, all treatments, services, and visits are scheduled in a timely manner. This position tracks and responds to any visit alterations, works closely with Care Management, and schedules visits to meet productivity requirements.

Responsibilities

• Provide accurate, timely, and well-communicated schedules for all patients from referral through admission and discharge.
• Participate in agency back-office daily operations as assigned by the Business Office Manager (BOM).
• Demonstrate flexibility and critical thinking to address frequent schedule changes throughout the day.
• Ensure field scheduling assignments follow agency standard operating procedures.
• Schedule patients to maintain visit productivity for various agency partners.
• Update the daily Home Health RADAR staffing availability report.
• Multi-task and problem-solve in an environment with changing priorities and short deadlines while maintaining a pleasant and professional manner.
• Interact effectively with field clinicians, sales/marketing personnel, central intake, authorization staff, nurses, patients, and other internal and external customers.
• Work beyond normal hours, including weekends and holidays, as necessary to meet organizational needs.
• Adhere to confidentiality and PHI best practices, sharing information on a “need-to-know” basis only.
• Perform HomeCare HomeBase (HCHB) workflow tasks related to scheduling, including documenting coordination notes.
• Create, maintain, and update patient schedules according to authorizations and patient needs.
• Maintain clinician availability lists.
• Resolve unverified or missing visits to ensure timely billing.
• Participate in agency surveys for accreditation or licensure as directed.

Requirements

• High school diploma or equivalent.
• Computer skills are a must.
• Excellent interpersonal skills.

Qualifications (Preferred)

• Three years of medical office experience.
• One year of scheduling experience.
• One year of Home Health Agency Operations experience.
• Experience with HomeCare HomeBase (HCHB).
• Applicable college coursework or vocational/technical training may substitute for work experience.

Benefits

• Top-of-the-market pay structures with unlimited income potential.
• Progressive benefit plan.
• Mileage reimbursement.
• Opportunity for career growth.
• Additional pay incentives.
• Flexible schedules.

Schedule

• Full-time.
• 1st shift.

Location: North Carolina-Raleigh