Scheduler Home Health

About the Role

The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.

Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring. Currently, we serve over 65,000 patients nationwide, offering countless ways to make a difference in the lives of patients and their families.

Responsibilities

• Convey information and opinions, listen actively, and respond appropriately in message and tone
• Set timeframes, match resources to tasks, and plan ahead
• Make decisions with incomplete information, choosing from multiple options and knowing when to escalate
• Become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and demonstrate intermediate knowledge of Microsoft Office
• Handle complaints, manage conflict, and negotiate outcomes
• Seek patient feedback, advocate for patients, understand patient needs, and manage patient expectations
• Respond to and control unexpected situations by evaluating solutions and implementing the best one
• Understand the financial impact of scheduling decisions and staff productivity metrics

Requirements

• High school diploma or GED required; Associate degree preferred
• 1 year of practical experience required
• 1 year of experience in patient scheduling in a home care agency setting preferred
• Familiarity with national standards of care, state licensure, and federal conditions of participation
• Bilingual in Spanish and English preferred

Benefits

• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

Pay

The base salary for this position is $20.00 to $23.00 per hour. Actual pay will be determined based on factors such as education, experience, skills, and internal equity.