Scheduler Home Health

About the role

Reporting to the Business Office Manager (BOM), the Scheduler ensures that upon referral and acceptance of a patient to the Agency, all treatments, services, etc. are scheduled in a timely manner. The Scheduler tracks and responds to any visit alterations that may occur. This position works closely with Care Management and other peers as needed for an accurate accounting of visits ordered and provided. The Scheduler schedules visits in a way that ensures productivity requirements are met.

Responsibilities

• Provide accurate, timely, and well-communicated schedules for all patients upon referral through admission and discharge from the agency.
• Participate in agency back office daily operations as assigned by the BOM.
• Demonstrate flexibility and use of critical thinking skills in addressing frequent changes throughout the day requiring schedule adjustments.
• Ensure that field scheduling assignments follow agency standard operating procedures.
• Schedule patients in a way that provides and maintains visit productivity for various levels of partners in the agency.
• Update the daily Home Health RADAR staffing availability report.
• Multi-task and problem solve in an environment with frequently changing priorities and short deadlines while maintaining a pleasant and professional manner.
• Interact effectively with field clinicians, sales/marketing personnel, central intake, initial and ongoing authorization staff, nurses, patients, and other internal and external customers to meet patient scheduling needs.
• Work beyond normal working hours on weekends and holidays as necessary to meet organizational needs.
• Adhere to confidentiality and PHI best practices, sharing information on a “need to know” basis only.
• Perform HCHB workflow tasks in a timely manner related to all scheduling processes, including documenting coordination notes.
• Create, maintain, and update patient schedules according to authorizations and patient needs.
• Maintain clinician availability lists.
• Resolve any unverified or missing visits as needed to ensure billing is processed in a timely manner.
• Participate as directed in agency survey for accreditation or licensure and any subsequent required reports.

Requirements

• High school diploma or equivalent.
• Computer skills are a must.
• Excellent interpersonal skills.

Qualifications (Preferred)

• Three years of medical office experience.
• One year of scheduling experience.
• One year of Home Health Agency Operations experience.
• Experience with HomeCare HomeBase (HCHB).
• In lieu of relevant work experience, applicable college coursework or vocational/technical training may be substituted.

Benefits

• Top-of-the-market pay structures with unlimited income potential.
• Progressive benefit plan.
• Mileage reimbursement.
• Opportunity for career growth.
• Additional pay incentives.
• Flexible schedules.

Schedule

Full-time, 1st Shift.

Primary Location: North Carolina-New Bern