Scheduler/Care Team Assistant

About the Role

Join a team that makes a difference in the lives of our clients and their families. As a Scheduler/Care Team Assistant, you will be a vital team member in the daily operations of our company, ensuring that our clients receive the care they need from our caregiving team. This role is ideal for individuals who enjoy organizing schedules for best coverage, recordkeeping, problem-solving, and customer service.

Responsibilities

• Manage workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Ensure the company schedule is complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family.
• Track and record in company software all scheduling changes.
• Accept on-call duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• Assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc., in computer software.
• Collect new documents as directed and notify supervisor when new documents cannot be obtained.
• Audit timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Work in conjunction with supervisor in resolving complaints, incidents, and injuries.
• Support the Care Team by assisting with client care where needed, whether assisting caregivers with a client or working a client shift.
• Participate in a rotating weekend on-call schedule (every other weekend) to manage after-hours staffing needs and provide direct client care when necessary.
• Assist the Care Team with daily staffing, caregiver support, and operational needs.
• Deliver client supplies and provide field support to caregivers as needed.
• Utilize previous caregiving experience to appropriately match caregivers with clients based on care needs, skills, and compatibility.

Requirements

• High School Diploma or equivalent (GED) is required; Associate’s degree preferred.
• Previous experience in customer service preferred.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Minimum 1 year of caregiving experience required; experience assisting clients with ADLs.
• Knowledge of general home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and astute decision-making skills.
• Team player with excellent verbal and communication skills, adaptable in different situations, and possesses excellent client interaction skills.
• Able to multi-task and work independently.
• Experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience within a fast-paced environment.
• Excellent problem-solving and creative-solution abilities.

Benefits

• 401(k)
• Health Insurance
• Dental & Vision Insurance (available through Aflac)
• Short-term & Long-term Disability
• 2 Weeks Paid Time Off
• Paid Holidays (6 per year)
• Pay On Demand
• Bonus structure
• Quantum Benefits Program

Why Work for Us

• Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work.
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.