Scheduler Cancer Center

Coordinates and schedules all medical oncology appointments for new and established patients, including laboratory, chemotherapy/infusion, physician/Advanced Practice Provider visits, injections, nutrition, genetics counseling, and education.

Responsibilities

• Demonstrates critical thinking and analytical skills by assessing provider availability, appointment urgency, and patient needs to accurately schedule and prioritize oncology appointments.
• Reviews clinical documentation and coordinates across multiple departments to ensure timely, appropriate, and efficient care delivery.
• Participates in process improvement initiatives related to patient access and operational efficiency.
• Assists in scheduling all medical oncology appointments at the direction of the provider or provider team while following established scheduling guidelines.
• Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions, and concerns.
• Assists other cancer center schedulers with urgent scheduling needs and during periods of heavy workloads.
• Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients; reviews appointments to ensure understanding when needed.
• Answers patient questions related to scheduling and works with patients to resolve issues, concerns, or conflicts.
• Reschedules patient appointments when required and informs physician/nurse if a chemotherapy appointment is being rescheduled.
• Schedules appointments requiring prior authorization within established guidelines to ensure authorization is obtained before services are rendered.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• 6 months of appointment scheduling, medical office front desk, or patient care experience.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM.