Scheduler B - FT Days

Responsibilities

• Answers the telephone, gives information to callers, and routes calls appropriately.
• Utilizes clear and concise interpersonal skills to ensure the satisfaction of internal and external customers.
• Schedules tests with all parties in a timely manner, coordinating the needs of patients, physicians and others as needed.
• Rotates into different cardiovascular scheduling areas as business needs requires.
• Greets patients upon arrival to the department, verifies insurance coverage when necessary, obtains release information, answers questions and explains service steps to ensure patient satisfaction.
• Affords assistance with paperwork specific to any area in the cardiovascular division to include echo, vascular and nuclear cardiology.
• Utilizes the Invision computer system or patient registration (dependant on scheduler's level of security) to access and enter patient demographics, verify insurance coverage, register patient, schedule diagnostic testing.
• Obtains patient files and previous films from the warehouse and file room to prepare for testing on the following day.
• Sends out films to other facilities via Federal Express.
• Obtains films and intervention/operative reports from referral facility if applicable.
• Prepares and distributes all paperwork and copies of the daily master schedule to the appropriate areas of service line and other departments of the hospital.
• Collections and collates billing requisitions and patient demographic sheets, which are then forwarded to the billing coordinator.
• Affords assistance with the tracking of catheterization films.
• Acquires test reports and films for the catheterization conference.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

Requirements

• Data entry and MS Word required.
• Education: High School Diploma/GED
• Minimum Experience: one year
• Desired: Excellent communication skills, previous scheduling experience, background in cardiovascular testing.

Working Conditions

• Manual: Some manual skills/motor coord & finger dexterity
• Occupational: Little or no potential for occupational risk
• Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
• Physical Environment: Generally pleasant working conditions