Scheduler

Responsibilities

• Schedules interventional, invasive and noninvasive appointments requested by physician offices and by patients.
• Servicing the Bon Secours Charity New York Market.
• Provides excellent customer service and adheres to the productivity and accuracy performance measures established for the call center.
• Maintains knowledge of the individual tests and the requirements needed to perform accurate and timely scheduling.
• Captures minimum data needed for registration ensuring accuracy and completeness.
• Interprets physician orders.
• Understands resource, tech, radiologist, nursing availability, procedures and equipment limitations.
• Adds exceptions to schedules.
• Communicates prep, recaps appointment information to ensure accuracy, advises registration arrival times and location to callers.
• Searches and books procedures using auto and manual search functions.
• Transcribes orders as needed.
• Completes WQs as assigned.
• Maintains all waitlist and schedule promptly.
• Attends on-going system training and participates in departmental in-services to increase knowledge of procedures, resources, processes and flows.
• Handles difficult or upset callers with utmost professionalism.
• Communicates cooperatively and constructively with patients, area supervisors, families, co-workers, administration, other clinical departments, providers, community agencies, referral sources and other health team members.
• Serves as a liaison between the physician office, patient and the department or registration team when applicable.
• Maintains a high level of accuracy and attention to detail.
• Performs any necessary follow-up to ensure positive patient/physician experience.
• Adheres to the BSR attendance policy.
• Adheres to departmental attendance policy.
• Performs other duties as assigned.

Qualifications/Requirements

• Experience: 1-3 years experience of scheduling experience of outpatient services, physician order processing and medical terminology preferred.
• Education: Associates degree or the equivalent combination of experience and training within the medical field required.
• Licenses / Certifications: N/A
• Other: Knowledge of diagnostic and specialty procedures preferred. Knowledge of insurance pre-certification requirements, ICD-10 required. Knowledge of ability to utilize skills specifically related to conflict management required. The ability to use multiple software systems within Bon Secours required.