Scheduler

Job Overview

Responsible for scheduling all patient surgical procedures for the practice. Obtain missing information from initial booking forms and confirm final schedules.

Qualifications

• High School Diploma or Equivalent
• Relevant experience and/or training, or equivalent combination of education and experience
• Six (6) months to one (1) year of relevant experience and/or training.
• Preferred: Epic Experience, Experience with Scheduling and Prior Authorizations, Clinical Background, Bilingual Scheduling

Essential Functions

• Accurately obtains all missing information needed from initial scheduling of case.
• Schedules cases with a high level of accuracy and brings questions to the appropriate party.
• Schedules surgical procedures as indicated by physician/physician staff including date, procedure, time, equipment, supplies needed and amount of time needed.
• Analyzes and verifies coding of procedures and diagnosis using ICD and CPT codes.
• Bills insurance companies for all hospital (inpatient and outpatient), office, nursing homes, and all other provider services.
• Consults with Compliance Department on billing issues.
• Enters data electronically to process charges, payments, denials, and adjustments.
• Maintains claims for missing information, authorization/control numbers.
• Posts third party insurance remittance vouchers if received in practice site.
• Resolves routine patient billing inquiries and problems.
• Reviews billing in all sites for accuracy.
• Adheres to the guidelines outlined in the facility-wide attendance policy.
• Communicates problems to the proper personnel promptly; asks questions to clarify misunderstandings; requests assistance from appropriate personnel in the event of an unusual or difficult situation.
• Demonstrates a complete knowledge of all phases of the job.
• Demonstrates a high degree of accuracy and attention to detail at all times.
• Demonstrates an awareness of the scheduler’s importance in contributing to patient safety and the efficient coordination of surgical procedures.
• Demonstrates excellent customer service in communication with physicians/physician staff, all departments within the surgery center, miscellaneous callers and visitors.
• Demonstrates good judgment by following written and verbal instructions carefully.
• Demonstrates the ability to adapt to change in the workload as required; uses time productively.
• Shows good judgment in the answering and referral of phone calls.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.