Scheduler

Responsibilities

• Coordinate and schedule participant appointments, ensuring alignment with individualized care plans and regulatory timeframes.
• Facilitate external appointments, ensuring all necessary referrals, authorizations, and transportation arrangements are in place.
• Track follow-ups and keep caregivers and the IDT informed.
• Organize new participant orientation and initial assessments, scheduling orientation day and coordinating with the Transportation Team for smooth onboarding.
• Optimize scheduling across care settings, minimizing conflicts and optimizing both participant and staff schedules.
• Collaborate with key teams, including the Transportation, Home Care, Medical Records, and Clinic teams, to remove scheduling barriers and improve care coordination.
• Serve as the primary point of contact between departments, ensuring smooth scheduling workflows.
• Communicate with participants for external provider appointments, ensuring they have all necessary details and support.
• Manage scheduling conflicts and urgent requests, resolving issues to ensure continuity of care.
• Maintain accurate documentation in the Electronic Medical Record (EMR) or scheduling software, ensuring compliance with internal and regulatory standards.
• Adapt to the evolving needs of the PACE program and support additional scheduling-related tasks as needed.

Requirements

• A High School Diploma or GED is required.
• At least 2 years of experience in medical scheduling, healthcare administration, or a related field (experience in PACE, home health, or senior care is a plus!)
• At least 1 year of experience working with frail elderly participants, ensuring they receive care with warmth and efficiency.
• Experience using Electronic Medical Records (EMR) to keep schedules accurate and organized.
• Strong interpersonal and problem-solving abilities, with the ability to connect with participants, caregivers, and team members.
• Highly organized and detail-oriented, with the ability to manage multiple scheduling requests while ensuring smooth operations.
• Comfortable making independent decisions when needed and staying calm in urgent situations.
• Bilingual in English and Spanish to help serve the diverse community with care and understanding.

Qualifications

• Knowledge of PACE and CMS regulations.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong communication skills, both written and verbal.
• Basic computer skills, including proficiency in Microsoft Office.

Skills

• Strong organizational and multitasking skills.
• Effective communication and interpersonal skills.
• Ability to make independent decisions and stay calm under pressure.
• Bilingual in English and Spanish.

Benefits

• An annual employee bonus program.
• Medical, Dental, Vision coverage.
• Generous paid-time-off (PTO).
• 11 paid holidays per year, plus 1 additional floating holiday.
• An excellent 401(k) Retirement Savings Plan with employer match.
• A robust employee recognition program.
• A robust wellness program.
• The opportunity to become part of a team that makes a difference to our members and our community every day!

Pay

Base salary range: $20 to $27.50 per hour.

Schedule

Monday - Friday 8am-5pm