SCHEDULER

Schedules cases

• Utilizes appropriate resources and departmental policies to schedule cases
• Documents appointment details to convey case-specific information
• Verifies demographic information and attaches appointments to the correct category
• Selects the right insurance plan and performs compliance checks as required, addressing ICD10 code issues when necessary
• Communicates effectively with colleagues, physicians, patients, and external contacts to support customer needs
• Affirmatively works through all cases in the inbox promptly, updating the scheduling grid to reflect "no show" and cancelled appointments

Reports and Compliance

• Runs and checks reports in line with downtime and departmental procedures
• Assists the supervisor in running and checking monthly reports for quality assurance purposes

Service Delivery

• Ensures all services are delivered in alignment with the mission statement and SPIRIT values of Carroll Hospital