Scheduler

Duties

• Captures and oversees direct and indirect client services provided by agency personnel along with Director of IHS.
• Reviews available client information to determine private duty needs.
• Assigns appropriate personnel based on client needs.
• Reviews and evaluates each case by reviewing the services requested, conducting conferences, reviewing records, and discussing cases.
• Instructs and guides personnel to enhance their performance and ensure quality private duty services are delivered.
• Is available during operating hours to assist personnel and performs on-call duties after regular office hours.
• Conducts quarterly record reviews and communicates findings and recommendations to program Director of IHS, Director of Nursing, and/or other appropriate agency or community personnel.
• Promotes the orientation, in-service, and continuing education programs for agency personnel.
• Provides guidance and counseling to staff to help them improve all aspects of private duty service delivery.
• Aids in the selection, evaluation, and termination of agency personnel as needed.
• Maintains proper maintenance of client records in compliance with state laws and ensures compliance with state laws regarding licensure and certification of agency personnel as applicable.
• Collaborates with the Director of IHS in planning, implementing, and evaluating referrals and marketing opportunities.
• Supports the organization's mission and values by demonstrating behaviors that align with its goals.
• Oversees and performs billing duties.
• Performs payroll duties as assigned.
• May be asked to provide direct service to clients to fill scheduling needs, including providing transportation services.

Qualifications

• One year of experience in a private duty or related organization preferred, scheduling experience a plus.
• Has CPR certification or receives CPR certification after hire.
• High school diploma or GED required.
• Excellent observation and communication skills.
• Self-directed with the ability to work with little supervision.
• Flexible and cooperative in fulfilling obligations, including some weekend and evening hours.
• Complies with accepted professional standards and practice.
• If providing transportation services, must hold a valid driver’s license and automobile insurance.
• Ability to read, follow written instructions, and document services provided.
• Proficient with using computers and have basic skills with computer platforms such as Word, Excel, and scheduling applications.
• Capable of working in a fast-paced environment with excellent time management skills.
• Thrives in a team-oriented environment and works well with colleagues across functions.