Scheduler

About the role

The Scheduler position supports the business from multiple locations and across various functions. This role is crucial for effective service delivery to clients and managing Direct Support Professional (DSP) schedules.

Responsibilities

• Guiding and directing DSP schedules to ensure effective service delivery to clients.
• Assigning appropriate staff to clients and scheduling client services.
• Identifying and assisting with problem situations to achieve optimal outcomes.
• Cooking up coordination between DSPs and persons served, participating in staff meetings with Branch Manager and other staff.
• Communicating with Management about special situations, changes in client's condition/needs, and disciplinary actions against staff.
• Absolutely ensuring DSPs complete all required training and providing training as necessary.
• Assigning DSPs to schedules and appointments in a timely manner.
• Maintaining data integrity for all assigned tasks, including templates, valid authorizations, time and attendance.
• Assuming on-call responsibility and, in the absence of appropriate staffing, may provide client direct care.
• Ensuring home care services comply with agency philosophy, policies, and procedures, and adhere to state and federal licensing laws and regulations.
• Submitting proper timekeeping and paperwork as required.

Qualifications

• Excellent customer service, communication, and problem-solving skills.
• Ability to function well under pressure, make quick decisions, and handle confidential information.
• High school diploma or equivalent.
• Valid driver's license and insurance.
• At least two years of general office and computer experience.
• Solid experience working with the public, maintaining a friendly, professional appearance, and interacting with people.

Skills

• Strong administrative skills.
• Effective communication and problem-solving abilities.
• Customer service orientation.
• Confidentiality and organizational skills.

Benefits

Flexible work schedule, professional development opportunities, and a supportive team environment.

Pay

USD $17.00 - $18.00 / Hour

Schedule

Hours vary based on location and shift requirements.