Scheduler (31965)

About the role

GI Alliance is seeking an experienced Scheduler I to schedule patients for office visit and procedure appointments.

Responsibilities

• Assist with high call volume
• Maintain physicians' schedules, scheduling office visits and procedures
• Take triage call messages for medical staff
• View patient visit notes, identifying problems and diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check-in patients upon arrival at the office as well as check-out upon departure
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Ability to read and understand medical benefits
• Bilingual is a plus

Education and Experience

A high school diploma or equivalent is required, with 2-5 years of prior medical scheduling experience preferred.

Requirements for Level I Status

Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision. Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics