Scheduler

About the role

This full-time position supports the DeSoto location of Texas Urology Specialists, part of The US Oncology Network. The schedule is Monday through Friday, 8am to 5pm, with no weekends, call, or major holidays. The role can be filled at Level 1, 2, or Senior based on candidate experience.

Our clinic offers a welcoming, team-oriented environment where collaboration, support, and respect are central. Team members share knowledge, celebrate successes, and foster professional growth while delivering exceptional patient care. Texas Oncology, the largest community oncology provider in the country, delivers high-quality, evidence-based care across 280+ sites in Texas, ensuring patients receive leading-edge treatment close to home.

Responsibilities

• Answer all incoming calls, assess callers’ needs, and direct to appropriate personnel.
• Schedule new patients, referrals, and returning patients in the computer system according to physician and office guidelines.
• Set up new or referred patients in the system with appropriate documentation and coding.
• Cancel or reschedule appointments based on physician schedule changes and notify clinic personnel.
• Obtain and enter insurance authorizations and referral correspondence into patient charts or electronic medical records (EMR).
• Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
• Arrange financial counseling for patients as needed.
• Demonstrate an understanding of patient confidentiality.
• Follow policies and procedures to contribute to front office efficiency; cover other front office functions as requested.
• Prepare correspondence, memos, forms, and other typing tasks as requested by the supervisor.
• Schedule outpatient appointments, tests, surgeries, and hospital admissions; obtain necessary pre-certification.
• Communicate with patients about scheduled surgeries or tests, including prep work, and gather required information.
• Follow up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients if further testing is needed.
• Schedule post-operative follow-up appointments with physicians.
• Demonstrate a basic understanding of medical terminology for tests and surgical procedures, including coding.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent written and verbal communication skills.

Qualifications

Level 1: Entry-level position requiring 0-3 years’ experience, preferably in a medical office setting. Knowledge of medical terminology, scheduling, or authorization experience is preferred.

Level 2: Minimum three years of office experience, preferably in a medical office setting.

Senior Level: Minimum five years of office experience, preferably in a medical office setting. Knowledge of medical terminology and coding is required.

Physical Demands

• Work may require sitting for long periods, as well as stooping, bending, and stretching for files and supplies.
• Occasionally lift files or paper weighing up to 30 pounds.
• Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision correctable to 20/20 and hearing within normal range for telephone contacts.
• Ability to view and type on computer screens for prolonged periods.

Work Environment

• Work is performed in an office environment with contact with patients and the public.

Schedule

Full-time, Monday through Friday, 8am to 5pm. No weekends, call, or major holidays.