Scheduler

Overview

The US Oncology Network is seeking a Scheduler to join their team at Texas Oncology's McAllen West location. This is a full-time position from Monday through Friday, 8am to 5pm, with no weekends or holidays. The role can be at the 1, 2, or Sr level based on experience.

Responsibilities

• Answers all incoming calls and directs calls to appropriate personnel.
• Serves as a liaison between patient and medical staff.
• Schedules new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Fulfills other front office duties as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• Schedules outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• Communicates with patients about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
• Schedules post-operative follow-up appointments with Physicians.
• May have a basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling procedures.

Qualifications

• High school diploma or equivalent required.
• Entry-level position requiring 0-3 years’ experience preferably in a medical office setting.
• Knowledge of medical terminology, scheduling, and/or authorization experience preferred.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.
• Three years office experience, preferably in a medical office setting for Level 2.
• Five years office experience, preferably in a medical office setting and knowledge of medical terminology and coding required for Sr level.