Schedule Specialist

Primary Responsibilities

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
• Maintains a daily monitor of pending referrals and assigns licensed professionals and case managers for all start of care visits
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate

Required Qualifications

• A high school education or equivalent experience
• 1+ years of scheduling experience in a healthcare setting using an online scheduling system
• Exceptional organizational, customer service, communication, and decision-making skills
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Preferred Qualifications

• High school education or equivalent experience
• 1+ years of scheduling experience in a healthcare setting using an online scheduling system
• Exceptional organizational, customer service, communication, and decision-making skills
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $16.05 to $24.05 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Company Culture

We are committed to helping people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.