Schedule Management Support (62410)

About the role

At Diversus Health, our mission is to provide exceptional behavioral health care to our community, ensuring every individual, including those in underserved populations, receives the care, support, and compassion they deserve. When you join our team, you become part of an organization committed to improving lives through accessible, person-centered care and a culture of excellence, collaboration, and service. FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay. Be the Connection Between Individuals and the Care They Need Diversus Health is seeking a highly organized, customer-focused professional to join our Schedule Management Support team. This role serves as a critical access point for clients seeking behavioral health services by assisting with appointment scheduling, referrals, transfers, enrollment support, and service navigation. If you excel in a fast-paced environment, enjoy helping people, and thrive on balancing multiple priorities while delivering exceptional customer service, we encourage you to apply.

Responsibilities

• Assist clients with scheduling, rescheduling, transfers, referrals, and enrollment for services
• Navigate clients to appropriate internal and external resources based on their treatment and service needs
• Manage high-volume inbound and outbound phone communications
• Monitor and maintain compliance reports across multiple service lines
• Support operational workflows and identify opportunities for process improvement
• Deliver exceptional customer service while serving as a client advocate
• Welcome and assist clients, visitors, and community partners both in person and telephonically
• Maintain accurate documentation, data entry, and record management
• Collaborate effectively with clinical and operational teams
• Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards
• Flexibility to work at various Diversus Health locations based on operational and business needs

Qualifications

• High School Diploma or equivalent required
• Two or more years of customer service experience preferred

Skills

• Strong computer proficiency (Microsoft Outlook, Excel, Word)
• Excellent data entry and organizational skills
• Electronic Health Record (EHR) experience preferred
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to maintain confidentiality and professionalism
• Commitment to providing outstanding customer service and client support
• Strong knowledge of Release of Information process
• Proven work history in a fast-paced environment with competing priorities and expectation to multi‑task
• Strong ability to interact successfully with a variety of individuals
• Ability to maintain sensitive and confidential information

Benefits

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