Schedule Analyst II

General Summary

Designs and prepares schedules necessary for the DART system; analyzes traffic checks and running times; calculates vehicle miles and hours; prepares schedule data and routing sheets.

Essential Duties and Responsibilities

• Develop efficient bus schedules, vehicle blocks, and runcuts using sophisticated transit scheduling techniques and software to reduce peak vehicles, driver runs and roster, driver pay hours, and insure a high level of on time performance and multi-route connectivity.
• Develop and maintain scheduling data including stops, run times, patterns, deadheads, interline deadheads, route and pattern traces, blocks, driver run assignments and all supplemental data.
• Create and delete bus stops, supplemental stop information, and route patterns, runtime patterns.
• Perform ride checks, point checks and trail checks in the field to confirm traffic checking reports and assure familiarity with the service.
• Analyze traffic checks and APC passenger counts to evaluate service levels and makes appropriate adjustments for new and existing bus schedules.
• Analyzing running time by time of day using data from Transitmaster, ride checks, driver interviews, and coordination meetings with Transportation at the Bus Divisions.
• Calculate miles and hours and applies costing formulas to analyze existing and proposed service costs.
• Insure accuracy of scheduling and cost estimates for all payroll records, driver run assignments, and public information.
• Meet regularly with Service Planning staff, Transit Operations staff and Bus Divisions and Marketing staff to identify appropriate scheduling adjustments and public timetable adjustments.
• Aids in the design of new bus routes in the Short Range Planning Process.
• Aids in the preparation of all mark-up materials.
• Prepares schedule reports and documentation as required.
• Investigates and responds to customer complaints, transportation hotline calls and contacts from Field Supervisors regarding scheduling issues.
• Provides instruction and coaching to the Schedule Analyst I to teach effective scheduling and runcutting techniques.
• Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required

• Bachelor’s degree from an accredited college or university in Planning or a related field.
• Three (3) years experience in transit industry in dealing with detailed, technical information in departments involved with customer information, driver operations, transportation, bus/rail planning, or transit scheduling or other functions involved with schedules, times, calculations of pay hours, routes, or manpower assignments.
• Valid Texas Class A, B, or C driver's license, no Driving While Intoxicated (DWI) conviction within the last thirty-six (36) consecutive months in order to operate DART non-revenue vehicles.
• Personal computer and related software applications.
• Typical office equipment such as copier, typewriter, calculator, facsimile, etc.
• Ability to demonstrate a fiduciary obligation to section, division, department, and DART in handling materials and information of a confidential nature.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to pick up on technical things quickly.
• Can learn new skills and knowledge.
• Is good at learning new industry, company, product, or technical knowledge.
• Does well in technical courses and seminars.
• Ability to be able to write clearly and succinctly in a variety of communication settings and styles.
• Can get messages across that have the desired effect.
• Ability to quickly find common ground and solve problems for the good of all.
• Can represent his/her own interests and yet be fair to other groups.
• Can solve problems with peers with a minimum of noise.
• Is seen as a team player and is cooperative.
• Easily gains trust and support of peers.
• Encourages collaboration.
• Can be candid with peers.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
• Can see hidden problems.
• Is excellent at honest analysis.
• Looks beyond the obvious and does not stop at the first answers.