Scanning Operator

About the Role

SPS Global is seeking a detail-oriented and service-driven Scanning Operator to support on-site business operations. This role is responsible for managing inbound and outbound mail, supporting document and scanning operations, maintaining business service center functionality, and ensuring smooth day-to-day office services delivery. The ideal candidate thrives in a structured environment, demonstrates operational precision, and consistently delivers a high level of customer service while maintaining professionalism and efficiency.

Job Overview

The Scanning Operator provides exceptional office and mail services across multiple operational areas including inbound and outbound mail processing, shipping and receiving, business service center support, supply replenishment, multifunction device management, and light facilities support. This role also serves as a cross-trained team member, providing reception/concierge coverage and general office support as needed to ensure uninterrupted service delivery.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Location: El Paso, Texas
Work Schedule: 4:00 AM – 12:30 PM, Monday – Saturday
Work Arrangement: On-site

What You'll Do

• Receive inbound mail and packages and sort items accurately
• Input mail/package details into chain-of-custody software
• Manage outgoing mail and package transactions
• Perform shipping and receiving duties for materials and supplies
• Notify employees upon receipt of inbound deliveries
• Distribute mail and packages to company personnel
• Serve as point of contact for mail and package inquiries
• Perform daily key operations of multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
• Assist with copy/print orders and monitor equipment performance
• Submit work orders as required
• Maintain the Business Service Center in a neat and organized manner
• Monitor, replenish, and order office supplies (pens, paper, toner, etc.)
• Service and restock pantry, barista, conference, kitchen, and meeting areas
• Perform meeting room and conference room setups
• Assist with building occupant moves within assigned facilities
• Perform light maintenance and cleaning duties as assigned
• Provide 5-star customer service across all communication channels
• Build professional relationships with customers and internal teams
• Maintain professionalism and composure in sensitive situations
• Provide reception/concierge (front-of-office) coverage as needed
• Train backup personnel and provide guidance on policies and procedures
• Proactively seek additional work during downtime

What We're Looking For

Required:

• High School Diploma or equivalent
• Ability to work assigned hours as determined by manager
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Ability to multitask and work independently
• Basic computer proficiency and ability to learn required systems
• Professional appearance and adherence to company policies

Preferred:

• 1+ years of related work experience
• Working knowledge of MFD equipment
• Experience with shipping and receiving procedures
• Ability to validate packing slips and ensure material accuracy

Competencies

• Strong customer service orientation
• Attention to detail and operational accuracy
• Organizational and multitasking capability
• Independent work ethic and accountability
• Problem-solving ability
• Professional demeanor

Physical Requirements

• Ability to lift or move 40 lbs. or greater frequently
• Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office machinery
• Travel: None or negligible

What We Offer

• Career Growth: Opportunities to develop operational expertise across mail, scanning, and office services.
• Learning & Development: A culture that promotes continuous skill development and operational excellence.
• We Recognize Talent: Recognition programs available across all employee levels.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

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