Document Scanning Operator

Reports to: Client Services Supervisor, Client Services Manager, or equivalent leadership
Typical work schedule: Monday–Friday, 9:00 AM – 6:00 PM

About the Role

Power the transition from paper to digital. If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Document Scanning Operator, you’ll support document preparation, scanning, indexing, and records management activities while helping preserve important business records. This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require.

Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility.

Responsibilities

• Mail & Document Operations
  • Receive, sort, and track incoming mail and packages using chain-of-custody systems
  • Process outgoing mail and shipments
  • Notify employees of deliveries and respond to mail and package inquiries
  • Distribute mail, packages, and office materials to company personnel
• Business Service Center & Equipment Support
  • Operate and maintain multifunction devices (MFDs), including replenishing toner and paper
  • Support copy/print requests and submit service tickets when needed
  • Maintain an organized and professional Business Service Center
• Office & Hospitality Support
  • Monitor, replenish, and order office supplies
  • Restock pantry, kitchen, conference, and meeting areas
  • Assist with meeting room setups and office moves
  • Perform light maintenance and cleaning duties as needed
• Client Service & Cross-Functional Support
  • Deliver exceptional customer service and build positive relationships with employees and internal teams
  • Handle sensitive matters with professionalism and discretion
  • Provide reception or concierge coverage as needed
  • Cross train backup personnel on procedures and support additional operational needs during downtime

Responsibilities may change based on operational needs.

Requirements

• Strong attention to detail and accuracy
• Ability to perform repetitive work in a fast-paced environment
• Strong organizational and time management skills
• Basic computer proficiency, including Microsoft Office
• Ability to work independently and adapt to changing priorities
• Experience with document imaging, records management, or shipping/receiving is a plus

Qualifications

• High School Diploma or equivalent required
• 1+ years of related experience preferred
• Ability to learn document management systems and site procedures
• Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors

Physical Requirements

• Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment
• Ability to stand, walk, bend, kneel, and sit for extended periods
• Manual dexterity required for operating scanners and office equipment

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
• Learning & Development: Promote a work culture of learning so that you can develop to be the best at what you do
• Recognition Programs: Offered for all levels of employees
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • EAP, Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts
  • Paid Time Off

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.