Scale Clerk Operator (Floater)

About the role

This position will provide coverage at Vulcan facilities primarily throughout Northern Virginia as well as Maryland and Richmond, VA regions as needed, with a starting home base in Springfield, VA. The role requires operating truck scales to accurately weigh products prior to leaving company premises and managing daily cash sales and transactions.

Responsibilities

• Weigh and record incoming materials such as gasoline, diesel fuel, explosives, scrap sales, etc.
• Record weights accurately and legibly on weight tickets or other documentation
• Maintain cash fund accurately and report any discrepancies
• Operate truck scales and generate correct tickets for customers
• Resolve discrepancies in weights by recalibrating scales or reweighing materials
• Maintain and calibrate weighing equipment according to manufacturer's specifications
• Comply with all applicable laws and regulations governing the weighing of materials
• Greet customers in a professional and polite manner
• Maintain the office in a neat and professional manner
• Clearly communicate with customers to bill transactions correctly
• Handle cash sales by collecting cash, checks, or credit card transactions
• Listen to customer issues and work to resolve them through communication with the sales/dispatch department
• Answer phones and handle office duties/projects as requested
• Prepare scales for daily use and troubleshoot issues with Plant Admin Support Supervisors
• Direct customers to piles and instruct load out personnel of customer needs

Requirements

• High School Diploma or equivalent required
• 2-4 years prior experience in a customer service role, preferably in an aggregate setting weighing materials
• Effective oral and written communication skills
• Strong math skills
• Ability to provide excellent customer service to drivers and other customers
• Ability to work independently and as part of a team
• Organizational skills with focus on prioritization of workload and attention to detail
• Detailed oriented, self-motivated, dependable, timely, and reliable
• Ability to work in a fast-paced environment
• Knowledge of weighing equipment and procedures
• Proficient in software packages relevant to the position

Skills

• Customer Service: understands, anticipates, and meets customer needs while ensuring a positive experience and building long-term relationships
• Drive for Results: ability to set ambitious goals, take initiative, and demonstrate a strong commitment to achieving desired outcomes
• Communication: ability to clearly and effectively convey information, ideas, and messages to others in both written and verbal formats
• Team Player: actively contributes to the success of a team by working collaboratively with others, sharing responsibilities, and supporting team goals
• Product Knowledge: understands and can explain products available onsite, with their base pricing and product applications
• High Integrity: acts with unyielding integrity and honesty in business transactions, promoting company policies and holding self and other employees accountable

Pay

The salary range for this role is between $56,000 - $67,000 annual salary ($27.00-$32.00 per hour), with eligibility for overtime. The salary range is not inclusive of our discretionary bonus or equity package.